Certificate in Front Office Operations – TVEC Recognized

Course name	Certificate in Front Office Management
Course code	CTHMC02
Purpose of the qualification	This qualification is for; candidates who willing to startup their careers in front office operations & who are already employed. Person with this qualification have a theoretical knowledge & practical knowledge in performing basic vocational skills in front office operations.
Prerequisite	Studied up to grade 9/ if relevant
Credit/ Hour requirements	68 hours of institutional training
Accreditation requirements	The candidate needs to perform satisfactory academic performance on their given practical assessments.

Number	Subject	Code
1	Introduction to front office operations	CTHMCFU01
2	Hotel classification, front office hierarchy & guest cycle	CTHMCFU02
3	Front Office Manager & Personals	CTHMCFU03
4	Interdepartmental communication & communication	CTHMCFU04
5	Front office documentation & PMS	CTHMCFU05
6	Guest reservation	CTHMCFU06
7	Room rate structure & formulas	CTHMCFU07
8	Guest registration	CTHMCFU08
9	Front office accounting	CTHMCFU09
10	Guest services & Check-out procedure	CTHMCFU09